Privacy Policy

1. Personal data we collect

At Branskotel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. We collect only the information necessary to provide you with our products and services, and we handle this data with the utmost care and respect.

1.1. Information collected when you visit our website

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, referring/exit pages, and operating system. We also collect information about your browsing behavior, such as the pages you visit and the links you click. This information helps us improve our website and provide a better user experience.

1.2. Information collected when you make a purchase

When you make a purchase from Branskotel, we collect information necessary to process your order and provide customer service. This includes your name, shipping address, email address, phone number, and payment information. For wholesale customers, we may also collect business information such as company name, tax ID, and industry. We use this information solely for order processing, delivery, and customer support.

2. How we use your information

Branskotel uses your personal information for specific business purposes related to providing our products and services. We are committed to using your data responsibly and transparently. Here are the primary ways we use the information we collect:

We use your personal information to process orders, deliver products, provide customer service, and improve our offerings. For wholesale customers, we also use this information to manage business accounts and provide specialized services. We may occasionally send marketing communications about new products, special offers, or other information we think you may find interesting, but you can opt out of these communications at any time.

  • To process transactions - We use your information to process orders, deliver products, and provide customer service related to your purchases.
  • To improve our services - We analyze customer feedback and website usage data to enhance our product offerings, customer service, and overall shopping experience.
  • To communicate with you - We use your contact information to send order confirmations, delivery updates, and respond to customer service inquiries.

We may also use your information to send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Customer data protection is our priority

At Branskotel, we take data protection seriously. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We regularly review and update our security practices to ensure the highest level of protection for your data.

3. Sharing your information

We respect your privacy and are selective about sharing your information. We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

3.1. Third-party service providers

We may share your information with third-party service providers who help us with various aspects of our business, such as payment processing, order fulfillment, delivery services, and customer support. These providers have access to personal information needed to perform their functions but are prohibited from using it for other purposes.

3.2. Legal requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.

  • Payment processors - We share payment information with secure payment processors to complete transactions.
  • Shipping companies - We share shipping information with delivery services to fulfill orders.
  • Analytics providers - We use analytics services to help us understand how customers use our website.
  • Customer service tools - We use customer service platforms to better assist you with inquiries and support.
  • Marketing services - If you've opted in, we may share your email with email marketing services to send newsletters.

4. Your rights and choices

We respect your rights regarding your personal information. You have several rights concerning the data we hold about you, and we are committed to upholding these rights in accordance with applicable data protection laws.

  • 1.
    Right to access - You have the right to request copies of your personal information that we hold.
  • 2.
    Right to rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • 3.
    Right to erasure - You have the right to request that we erase your personal information, under certain conditions.
  • 4.
    Right to restrict processing - You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • 5.
    Right to object - You have the right to object to our processing of your personal information, under certain conditions.

Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website's features.

If you wish to exercise any of these rights or have questions about how we handle your personal information, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

5. Data retention and security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our security measures include physical, electronic, and managerial procedures designed to safeguard and secure the information we collect. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

7. Contact information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Branskotel
Stelmachów 48B / 1
31-341 Kraków, Polska
Email: branskotel.eu@gmail.com
Phone: +48 531 896 407

Last Updated: May 15, 2023

Contact Us