Welcome to Branskotel. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
Branskotel is a premium electronics retailer specializing in iPhones, iPads, and accessories, operating from our location at Stelmachów 48B / 1, 31-341 Kraków, Polska. We offer both retail and wholesale services for customers throughout Poland and the European Union.
By using our website or making a purchase, you confirm that you are at least 18 years of age or have the consent of a parent or guardian. We reserve the right to modify these Terms and Conditions at any time, and such modifications shall be effective immediately upon posting on our website. Your continued use of the website or purchase of products after any modifications indicates your acceptance of the modified terms.
All products offered by Branskotel are described with reasonable accuracy on our website and in our store. We make every effort to ensure that product images, specifications, and prices are accurate, but we do not guarantee that all information is error-free. In case of a pricing error, we reserve the right to cancel any orders placed for products with incorrect pricing information.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product without notice. We shall not be liable to you or any third party for any modification, price change, or discontinuance of any product.
For wholesale customers, we offer volume discounts and special pricing arrangements. These terms are negotiated on a case-by-case basis and will be documented in a separate wholesale agreement. Please contact our sales team for more information about wholesale opportunities.
When you place an order with Branskotel, you are making an offer to purchase the products you have selected. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or problems with your payment method.
We accept various payment methods including credit/debit cards, bank transfers, and cash (for in-store purchases). All online payments are processed through secure payment gateways. For wholesale orders, we may offer additional payment options such as purchase orders and term payments, subject to credit approval.
After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your order. An order is not accepted until we send you a shipping confirmation email or until the product is ready for pickup at our store.
Branskotel offers shipping throughout Poland and the European Union. Shipping costs and delivery times vary depending on the destination and shipping method selected at checkout. We make every effort to ensure that orders are shipped promptly and delivered within the estimated timeframe, but we do not guarantee delivery dates.
At Branskotel, we stand behind the quality of our products. All new products come with the manufacturer's warranty. Refurbished products come with our own quality guarantee. We carefully inspect and test all products before they are sold to ensure they meet our high standards for quality and performance.
Upon delivery, please inspect your order promptly. If you receive a damaged or defective product, or if there is a discrepancy between the product ordered and received, please contact our customer service team within 48 hours of delivery.
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it according to our return policy outlined below.
Products may be returned within 14 days of delivery, provided they are in their original condition, with all original packaging, accessories, and documentation. Certain products, such as opened software, custom-configured items, and special order products, may not be eligible for return unless they are defective.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Products returned without an RMA number may not be accepted for return. The customer is responsible for return shipping costs unless the product is defective or was shipped in error.
All new products sold by Branskotel come with the manufacturer's warranty. The duration and terms of the warranty vary by manufacturer and product. Refurbished products come with our own warranty, typically 90 days from the date of purchase, covering defects in materials and workmanship.
For warranty service, please contact our customer service team. We will assist you with the warranty claim process, which may involve returning the product to us or directly to the manufacturer for repair or replacement.
Branskotel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our products or services.
Our liability is limited to the amount paid for the product or service that is the subject of the claim. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Poland. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Poland.
For customers in the European Union, these Terms and Conditions do not affect your statutory rights as a consumer under applicable EU consumer protection laws and regulations.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Branskotel
Stelmachów 48B / 1
31-341 Kraków, Polska
Email: branskotel.eu@gmail.com
Phone: +48 531 896 407
Last Updated: May 15, 2023
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